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Please see below the latest information and frequently asked questions reguarding our closure.

Frequently Asked Questions


I am a current public member, how does closure affect me?

All Direct Debit memberships will be frozen and no membership fees will be taken until we re-open. Any paid and unused membership fees during the closure period will be extended after we re-open. Annual members will recieve an extension on their membership.

I am a student member, how does the closure affect me?

UEL students who are members of SportsDock will get an extension on their membership dependant on the length of time we are closed.

I am a University staff member, how does the closure affect me?

All Direct Debit memberships will be frozen and no membership fees willbe taken until we re-open. Any paid and unused membership fees during tthe closure period will be extended after we reopen. Annual memberships, and annual loan membership will get an extension on their membership dependant on the length of time we are closed.

I have hired a court, what happens now?

All courts that have been paid for will be fully refunded. Please email sportsdock@uel.ac.uk with your booking details.

I have an event booking in an arena or classroom, what do I do?

Any events due to take place during the closure will either be postponed or refunded. Please email sportsdockevents@uel.ac.uk with your booking details.

We are a club, school or other organisation that regularly books space with you. What happens now?

All sessions during the closure will be cancelled and will be postponed or refunded. Please send your booking details to sportsdockevents@uel.ac.uk.


How long will the facility be closed for?

We are monitoring the situation very closely, and following government and public health advice. As soon as we deem it safe to repoen we will inform members by email, website and social media.

Have there been any confirmed cases of Covid-19 within the SportsDock community?

There have been no confirmed cases of Covid-19 within SportsDock or the University of East London.

How can I stay fit at home?

Our Personal Trainer, Julian from Far Fitness has kindly given our members 30 days free membership to his home workout portal. Sign up here.

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